1. GENERAL

This Quotation (the "Quotation") is provided by GenServ LLC - DBA – GenServPro ("GenServPro", "we", "us", or "our") to the client ("Client", "you", or "your") as outlined in the Quotation. The services described in the Quotation shall be referred to as "Services." Acceptance of the Quotation, whether verbally, electronically, or in writing, constitutes an irrevocable agreement ("Agreement") to these Terms and Conditions ("Terms"). Any conflicting or additional terms proposed by the Client, regardless of the method of communication, are expressly rejected unless accepted in writing by GenServPro.

2. SCOPE OF WORK

2.1. The Services to be provided under this Agreement shall be strictly in accordance with the specifications, quantities, and descriptions set forth in the Quotation provided by GenServPro.

2.2. Any alterations to the scope of work must be mutually agreed upon in writing. GenServPro reserves the right to refuse requests for changes once the work has commenced.

2.3. Client acknowledges and agrees that any deviation from the original scope of work may result in additional charges, which will be billed at GenServPro’s prevailing rates.

3. PRICING

3.1. The price for the Services shall be as stated in the Quotation and is exclusive of any applicable taxes unless otherwise stated. Prices are subject to change without notice due to fluctuations in material costs, regulatory changes, or unforeseen conditions.

3.2. Any estimates provided by GenServPro are for informational purposes only and are not binding until formally agreed upon.

3.3. GenServPro reserves the right to require an advance deposit before commencing any work.

4. PAYMENT TERMS

4.1. Invoices will be issued upon completion of the Services, unless otherwise specified in the Quotation.

4.2. Payment is due immediately upon completion of the Services, unless otherwise specified in the Quotation.

4.3. Payments shall be made to the account specified in the invoice without any set-off, withholding, or deduction except as required by law.

4.4. For projects exceeding $2,000, GenServPro reserves the right to establish milestone payments, with work contingent upon receipt of payment for each milestone.

4.5. Failure to remit payment in full within the specified period may result in service suspension, collection actions, and the imposition of late fees.

5. LATE PAYMENT

5.1. If the Client fails to make payment by the due date, GenServPro reserves the right to charge a late payment fee at the rate of 1.5% per month (18% annually) on the outstanding balance, or the maximum rate permitted by law, whichever is greater.

5.2. Any late payment shall accrue daily from the due date until the date of actual payment, whether before or after judgment.

5.3. GenServPro reserves the right to refer delinquent accounts to a third-party collections agency or pursue legal action. The Client agrees to indemnify GenServPro for any costs incurred in such actions, including but not limited to, attorney’s fees, court costs, and collection agency fees.

6. UNPAID WORK AND LIEN RIGHTS

6.1. In the event of unpaid Services, GenServPro reserves the right to cease all work immediately without further notice.

6.2. The Client acknowledges and agrees that GenServPro may file a lien against the serviced property in accordance with applicable laws until all outstanding balances, including fees, costs, and interest, are paid in full.

7. DEPOSIT APPOINTMENTS AND CANCELLATION POLICY

7.1. To secure a service appointment, a deposit may be required as outlined in the Quotation or agreement. This deposit is non-refundable except as otherwise provided in this Agreement.

7.2. Cancellation Policy:

• Appointments canceled within 24 hours of the scheduled time will incur a non-refundable cancellation fee of $65, except in the event of a verified, absolute emergency, as determined at GenServPro’s sole discretion.

• Rescheduling requests made less than 24 hours before the appointment may also be subject to a fee.

• If the Client fails to be present at the time of the appointment without prior cancellation, this will be treated as a last-minute cancellation, and the deposit will be forfeited.

7.3. GenServPro reserves the right to cancel any appointment without liability to the Client, and the Client agrees that the maximum liability of GenServPro in such cases shall be the refund of any prepaid deposit.

8. LIMITATION OF LIABILITY

8.1. GenServPro’s liability under or in connection with this Agreement shall be strictly limited to the value of the Services provided.

8.2. Under no circumstances shall GenServPro be liable for indirect, special, incidental, punitive, or consequential damages, including but not limited to loss of profits, business interruption, or damage to reputation.

8.3. GenServPro shall not be liable for any damages arising from Client-provided materials, components, or instructions, including but not limited to faulty equipment or hazardous conditions.

9. FORCE MAJEURE

9.1. GenServPro shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of government, labor disputes, supply chain disruptions, or any other force majeure event.

9.2. In the event of a force majeure, GenServPro reserves the right to suspend or terminate this Agreement without liability.

10. INDEMNIFICATION

10.1. The Client agrees to indemnify, defend, and hold harmless GenServPro, its officers, directors, employees, agents, and affiliates from any and all claims, liabilities, damages, losses, or expenses (including legal fees) arising from the Client's breach of this Agreement, negligent acts, or use of any third-party equipment.

11. GOVERNING LAW AND JURISDICTION

11.1. This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania.

11.2. The Client consents to the exclusive jurisdiction and venue of the state and federal courts located in Philadelphia, Pennsylvania, for any disputes arising under this Agreement.

12. ACCEPTANCE OF QUOTATION AND TERMS

12.1. Acceptance of the Quotation must be acknowledged by the Client through a signature, email confirmation, or other written acknowledgment. By accepting the Quotation, the Client agrees to be bound by these Terms.

13. AMENDMENTS

13.1. These Terms may not be amended, modified, or supplemented except in a written document signed by both parties.

WARRANTY

1. PARTS WARRANTY

1.1. GenServPro provides no warranty for parts. All parts used in the performance of Services carry only the manufacturer's warranty. Clients must refer directly to the manufacturer for all warranty claims.

1.2. GenServPro is not responsible for initiating or managing warranty claims for parts.

2. LABOR WARRANTY

2.1. GenServPro warrants that all labor performed under this Agreement shall be performed in a workmanlike manner and free from defects in workmanship for one (1) year from the date of completion.

2.2. This warranty is void if defects arise from Client-supplied parts, improper use, unauthorized modifications, or damage caused by external factors.

3. WARRANTY CLAIM SUBMISSION

3.1. To submit a warranty claim, the Client must complete the warranty claim form on our website at: GenServPro Warranty Claims.

3.2. False, exaggerated, or fraudulent claims may result in immediate denial, a diagnostic fee of $89 per visit, and potential legal action.

4. PROTECTION OF BUSINESS INTERESTS

4.1. The Client agrees not to engage in defamatory statements, disparaging remarks, or false claims against GenServPro. Such actions may result in legal action for damages.

4.2. Unauthorized use of GenServPro’s intellectual property, including trademarks, logos, or copyrighted materials, is strictly prohibited.

UPDATED MAY 7,2025